Shipping policy
Last updated: [Date]
1. Order Processing
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 5:00 PM will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
2. International Shipping
We ship to most countries worldwide.
-
Standard Shipping: 7-21 business days
-
Express Shipping: 3-7 business days
3. Shipping Costs
-
Standard regions: Shipping is included in the product price at no additional cost
-
Remote areas: Additional shipping fees may apply. Please contact us before placing your order for a quote
4. Customs, Duties & Taxes
Customs duties, import taxes, and other fees are already included in the shipping cost. No additional charges will be collected upon delivery for standard regions. For remote areas, please contact us for details.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can track your order directly through the carrier's website.
6. Lost or Damaged Packages
If your order is damaged during transit or lost, please contact us within 7 days of the expected delivery date at info@heliusworld.com. We will arrange a replacement or issue a full refund at no cost to you.
7. Shipping Restrictions
We currently do not ship to [list restricted countries/regions, if any]. For questions about shipping to your location, please contact us before placing your order.
8. Contact Us
For any shipping-related questions, please email us at info@heliusworld.com.