Refund policy

Last updated: [Date]

1. Return Window
You may return items within 7 days of delivery for a full refund or exchange.

2. Eligibility Criteria
To be eligible for a return, items must be:

  • Unused and in the same condition as received

  • In their original packaging with all tags and accessories

  • Not damaged by misuse, accidents, or unauthorized modifications

3. Non-Returnable Items
The following items cannot be returned:

  • Custom-made or personalized products

  • Items damaged due to misuse or improper handling

  • Products purchased more than 7 days ago

4. How to Initiate a Return

  1. Contact us at info@heliusworld.com with your order number and reason for return

  2. We will provide you with return instructions and the return address

  3. Pack the item securely in its original packaging

  4. Ship the item to the provided return address

5. Return Shipping Costs

  • If the return is due to a defective product or our error, we will cover the return shipping costs

  • For all other returns, the customer is responsible for return shipping costs

6. Refund Processing
Once we receive and inspect your return:

  • We will process your refund within 5-7 business days

  • Refunds will be issued to your original payment method

  • You will receive a confirmation email once the refund is complete

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@heliusworld.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

8. Contact Us
For any return-related questions, please email us at info@heliusworld.com.