FAQ
Are you Trading Company or Manufacturer?
Helius is a professional flashlight manufacturer with over 20 years of industry expertise. We provide fully integrated OEM and ODM solutions—from product design and precision manufacturing to quality control, packaging, and global delivery.
With deep supply chain knowledge and in-house R&D, we help you reduce costs, shorten lead times, and bring competitive products to market faster. Our portfolio covers EDC flashlights, tactical lights, headlamps, work lights, and more—tailored to your brand and target market.
Do I have to be a business to order?
We supply wholesale products to businesses, individuals,distributors, and other wholesalers. No Tax ID or business license is required to place an order.
How to deal with the defective Helius Flashlight within warranty time?
All Helius Flashlight products are strictly supervised and quality-controlled during and after production.
If any issues occur within the warranty period, please provide clear photos and videos of the defective items for verification.
For small quantities of defective units, we will include replacements in your next order.
For larger or batch defects, we will thoroughly inspect the production lot to identify the root cause. Replacement items will be shipped with your next order, or we can discuss a recall or other solution based on the actual situation.
Your satisfaction and product quality are always our top priorities.
Which payment options are available for full-order purchases?
At Helius, we support several secure payment options for full orders:
T/T (Bank Transfer) – the most common method for wholesale and OEM flashlight orders PayPal – convenient for samples or small-amount transactions Western Union – available upon request L/C (Letter of Credit) – accepted for large-volume orders Trade Assurance (Alibaba) – support the payment methods you know and trust, including credit/debit cards, digital wallets, direct bank account transfers, and flexible payment plans.